CLIENT FEEDBACK FORM

How satisfied were you with the overall service received from us? *

Please state reasons why: *

Do you think your objectives were understood? * * Please Select * Yes No

If no, please give reasons why:

Were you given clear advice as to your options before, during and after the matter? * * Please Select * Yes No

If no, please give reasons why:

Did we meet your objectives? * * Please Select * Yes No

If no, please give reasons why:

In general, how satisfied were you with the service you received from in relation to: *

Timeliness in responding to telephone calls, emails and letters * * Please Select * Extremely satisfied Satisfied Not satisfied Unsure

The turnaround time on your matter * * Please Select * Extremely satisfied Satisfied Not satisfied Unsure

Clarity of written communication * * Please Select * Extremely satisfied Satisfied Not satisfied Unsure

Quality of legal advice * * Please Select * Extremely statisfied Statisfied Not statisfied Unsure

Having received your bill for legal fees and costs, do you think our service is value for money? * * Please Select * Yes No

Please give reasons why: *

What could we do to improve the service you received from us? *

What other services could we offer that would improve our service? *

Would you recommend the practice to a colleague, friend or family member? * * Please Select * Yes No

Please use the space below for any additional comments: *

Your Name: *