COMPLAINTS

Foort Tayler strives to provide the highest quality service to all or our clients. As part of this, it is important that we address any dissatisfaction clients experience.

In the first instance, please contact your fee earner to discuss any problem so we can try to resolve the problem quickly and efficiently.

If you feel your issue needs to be addressed further then please call Virginia Bevan (Client Care manager) on +44 (0)1371 875200 to discuss. If you wish to make a formal complaint, we can provide you with our full Complaints Procedure.

Once our Complaints Procedure has been followed, if you are not happy with our response or resolution, you are entitled to refer the complaint to the Legal Ombudsman, whose contact details are included in our Complaints Procedure.